Follow-up with Microsoft Executives and Board

July 31, 2012

I send the following to Microsoft Executives and copy a few Board members.

From: Steve  [mailto:steve.@gmail.com]
Sent: Tuesday, July 31, 2012 11:22 PM
To: kurtd@microsoft.com; peterk@microsoft.com; andrewl@microsoft.com; stevens@microsoft.com; brads@microsoft.com; kevint@microsoft.com; steveb@microsoft.com; tonyb@microsoft.com; qil@microsoft.com; donm@microsoft.com; ericr@microsoft.com
Cc: billg@microsoft.com; rhastings; john.thompson

Subject: "Your most unhappy customers are your greatest source of learning."- Bill Gates, Founder, Microsoft

I recall reading the following quote by Mr. Gates:

“Your most unhappy customers are your greatest source of learning.”
Bill Gates, Founder, Microsoft

Re:  Counterfeit Report Number:  E37R-KU2U

After the following note from Ms. Susan, not receiving the replacement license code that was promised over three months ago, and the status on the Microsoft website still noting “Counterfeit

I Call to Check Status

July 16, 2012

After the threat from Susan, not receiving the replacement software that was promised over three months ago, and the status on the Microsoft website still noting “Counterfeit report submitted”, I decide to call Microsoft.

First, I call (866) 530-6364, the number that was provided in the chat session back on April 28.  After waiting on hold and explaining this whole nightmare, I am instructed to call (800) 936-5700.  After waiting on hold and explaining the situation to Philip, he gives me reference number 120716014144032.  Philip says that he can not help me though and suggests that I call (800) 360-7561.  After calling and waiting on hold for a third time, I talk with Suzanne and then Beth (employee ID 3332261).  Neither “customer service” representative can help me or even provide a meaningful update.

Microsoft truly sucks.

Susan (Customer Service Rep of the Year) Threatens Me

June 14, 2012

Susan from Microsoft threatens to void my whole report if I ask for an update or any help other than dealing

Over 9 Weeks and still no Resolution

June 13, 2012

It has been over nine weeks since my access key was shut off by Microsoft.  It has been over a week

The Common Man Responds Back

June 5, 2012

I respond back copying more Microsoft Executives.  You would think that one of those knuckleheads would pick up the phone and call me.

Susan from Microsoft Provides More of a Runaround Response

June 5, 2012

Susan elects to remove the Microsoft Executives and provide more of a B.S. response.  I wonder what she does not want the executives to see?  Crappy customer service?

I Respond to Susan and the Entire Microsoft Executive Management Team

 June 4, 2012

 I call Susan's bluff and respond to her and the Entire Microsoft Executive Management Team.  The mailing address that she keeps referring to has never been provided by her or anyone at Microsoft.

---------- Forwarded message ----------
From: Steve  <steve.@.com>
Date: Mon, Jun 4, 2012 at 7:44 PM
Subject: Re: Customer Experience
To: Susan <Susan.Susan@microsoft.com>, billg@microsoft.com, lisab@mcrosoft.com, kurtd@microsoft.com, peterk@microsoft.com, andrewl@microsoft.com, stevens@microsoft.com, brads@microsoft.com, kevint@microsoft.com
Cc: Microsoft GetHelp <pqmglba@microsoft.com>, Microsoft Customer Advocacy - United States <usrmt@microsoft.com>, Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, steveb@microsoft.com

It appears that Susan from Microsoft's Manager went through the same Clown Customer Service training School that Susan attended

 June 4, 2012

Susan responds and states that her Manager and Steve Ballmer's office is well aware of the great job that she does.

Microsoft Customer Service- "Who's on First Routine"

June 4, 2012

I respond back to Susan and her crack Microsoft Customer Service team pointing out her refusal to further escalate.

Susan from Microsoft Strikes Back!

June 4, 2012

Even though, I specifically asked to speak to someone with some authority and common sense, Susan contacts me back again.  She refers to my "Pirated" copy of windows being still functional.  Not