Microsoft likes Snailmail

May 17, 2012

After my multiple requests to ask for an update and confirmation that all of my information has been received by the Counterfeit, Susan instructs me to mail the same information that I have e-mailed, provided via chat, and e-mailed to Susan in a .pdf.  Is this really a response from a representative of one of the world’s largest software companies.

On Thu, May 17, 2012 at 2:29 AM, Susan  <Susan.@microsoft.com> wrote:

Hello Steve,

Below is the address where you need to send your documentation. Once it has been received, the review process will begin and you’ll be able to continue tracking the progress of your report here - https://www.microsoft.com/en-us/howtotell/cfr/reportstatus.aspx.

Microsoft PID Center

5148 Peach Street #332

Erie, PA 16509

Thank you,

Susan Senior Advocacy Specialist 425-722-XXXX

You make a living by what you get. You make a life by what you give.  ~  Winston Churchill

From: Susan
Sent: Wednesday, May 16, 2012 2:45 PM
To: 'Steve '

Cc: Microsoft GetHelp; Microsoft Customer Advocacy - United States

Subject: RE: GH Steve  - 10526328 [SLB]

Hi Steve,

The email you received would have had a an address listed that you would send your documentation to, and we haven’t had any other escalations stating that an address is not listed. I will have will have confirmation of the address for you by tomorrow and you can then send in your documentation.

Susan Senior Advocacy Specialist 425-722-XXXX

You make a living by what you get. You make a life by what you give.  ~  Winston Churchill

From: Steve  [mailto:steve.@.com]
Sent: Wednesday, May 16, 2012 6:27 AM
To: Susan
Cc: Microsoft GetHelp; Microsoft Customer Advocacy - United States
Subject: Re: GH Steve  - 10526328 [SLB]

Hi Susan:

What does the piracy team have to say?  I checked the site again a few minutes ago and the only information displayed is "submitted".

Thanks,

Steve